GENERAL TERMS OF SERVICE

These General Terms and Conditions govern the provision of paid passenger transportation services, the provision of vehicles with drivers, and the “Driver Only” service, provided by:

KMS7 SRL

VAT: BE0799.851.904

Address: Avenue de la Chasse 133, 1040 Etterbeek

Email: direction@kms7.be

These terms apply to all customers, whether individuals or businesses, unless otherwise explicitly stated.

ARTICLE 2 – ACCEPTANCE OF TERMS

Any reservation, regardless of the channel used, implies unconditional acceptance of these general terms and conditions in effect at the time of the reservation.

ARTICLE 3 – RESERVATION

Reservations must be made by email at booking@kms7.be, between 6:00 a.m. and 10:00 p.m.

All reservations must be submitted at least 12 hours in advance and confirmed in writing by KMS7.

Urgent or same-day requests may be refused without compensation, even for regular customers.

For transfers to airports and train stations, the customer must provide the flight or train number.

The reservation is valid only if the following information is provided:

  • Passenger’s first and last name
  • Active cell phone number
  • Email address
  • Exact pickup and drop-off addresses
  • Desired pickup time
  • Type of service and vehicle category
  • Payment method (immediate payment or billing)

ARTICLE 4 – DESCRIPTION OF SERVICES

The services offered include, in particular:

  • Paid passenger transportation
  • Provision of a vehicle with a driver (minimum 3 hours)
  • Driver-Only Service (minimum 3 hours)

Vehicle categories (Standard, Elegance, Premium, First, Limousine) are provided for informational purposes only.

KMS7 reserves the right to provide an equivalent vehicle in the event of unavailability.

Subcontracting

KMS7 may use subcontractors or partners while remaining fully responsible to the customer for the performance of the service.


ARTICLE 5 – RATES AND BILLING

Prices are listed exclusive of VAT (applicable VAT: 6%, subject to legal changes).

The following will be billed as additional charges, if applicable:

  • waiting time
  • detours requested by the customer
  • parking fees
  • tolls
  • any administrative fees

Billing

An invoice may be issued at the customer’s request, whether the customer is an individual or a business.

For business customers or individuals requesting deferred billing, the following information may be required:

  • Name or business name
  • Billing address
  • VAT number (if applicable)


ARTICLE 6 – PAYMENT TERMS

Payments may be made by credit card, Apple Pay, Google Pay, or in cash.

A pre-authorization of up to 20% of the estimated amount may be requested to cover any additional charges.

Payment Terms

  • Individual customers (B2C): payment is due immediately or according to the terms agreed upon at the time of booking.
  • Business customers (B2B): Invoices are payable within 7 calendar days, unless otherwise agreed in writing.


ARTICLE 7 – LATE PAYMENT

Business customers (B2B)

In the event of late payment:

  • 1st reminder: free of charge
  • After 14 days: 10% surcharge on the amount due + €50 in administrative fees
  • After 30 days: additional 20% surcharge
  • Suspension of services after 60 days
  • Legal collection proceedings after 90 days, with all costs borne by the customer


Residential Customers (B2C)

In the event of non-payment, KMS7 reserves the right to suspend services and take legal action permitted by applicable law.


ARTICLE 8 – CANCELLATION AND NO-SHOW

Cancellation by the customer

  • More than 12 hours before pickup: no charge
  • Between 12 and 6 hours: 50% of the total amount
  • Less than 6 hours or after the driver has departed: 100%

No-show

  • Driver absent: full refund
  • Passenger absent: 100% of the invoiced amount


ARTICLE 9 – LIABILITY

KMS7 undertakes to provide its services with diligence and professionalism.

KMS7’s liability is limited to the amount of the service in question.

KMS7 cannot be held liable for delays or failure to perform due, in particular, to:

  • traffic conditions
  • accidents
  • weather conditions
  • events of force majeure

No compensation may be claimed for indirect damages such as loss of opportunity, a missed flight, commercial loss, or loss of profits.


ARTICLE 10 – PERSONAL DATA (GDPR)

Personal data is processed solely for the purpose of providing services, in accordance with the General Data Protection Regulation (GDPR).

The customer has the right to access, correct, and delete their data by contacting: direction@kms7.be.

ARTICLE 11 – COMPLAINTS

Any complaint regarding a service must be sent by email to direction@kms7.be within 7 calendar days following the provision of the service.

ARTICLE 12 – AMENDMENTS TO THE TERMS AND CONDITIONS

These general terms and conditions may be amended at any time.

The applicable terms and conditions are those in effect on the date of the reservation.

ARTICLE 13 – GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by Belgian law.

Any dispute shall be subject to:

  • the courts of the customer’s place of residence for individual customers,
  • the courts of Brussels for business customers.